1. All cancellations of local journeys made before the booking time and prior to vehicle dispatch will not incur a penalty charge. If you need to cancel a booking please contact us by phoning +18073565781. As a general rule, local journeys are normally dispatched up to twenty minutes before their due time.

2. All refunds must be requested within 24 hours of the original booking date. Refunds to credit/debit cards can only be refunded to the original card used.

3. In the event of circumstances beyond our control, Janab Taxi reserves the right to cancel all services. Where payment has been made, a refund will be issued. If a car breaks down during the journey, an alternative will be provided with a practical time allowance.

4. No refunds will be given for journeys terminated part way through the hire. If the journey is not prepaid, full fare will be due to the driver and/or an invoice that is subject to VAT will be issued.